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At Ergoboy.com, we take pride in offering the highest quality ergonomic products for the best price that you will find anywhere. We are certain that after shopping the competition, you will return to ergoboy.com for all of your ergonomic needs!

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Ergoboy.com return policy
Where is my stuff?
How much is my shipping & handling charges?
What are my payment choices?

Ergoboy.com return policy

Most products may be returned or exchanged within 30 days of your product's shipping date.
Price Mistake of the Day products may be returned only when defective and within 14 days of your product's shipping date.
Opened Software, Cellular Accessories, Wireless PDAs, Books may be exchanged within 30 days (14 days for Price Mistake of the Day products) of your product's shipping date for the same item only. No refunds are available for these items, if opened. Our recliner chairs are not returnable or exchangeable. We will gladly repair or replace the Recliner chairs if found defective or in case of malfunctions (within the warranty period), however sales are final for all Recliner chair orders.
Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories. Furniture must be disassembled in original packaging.

All returns must include a Return Authorization Number (RA#). Please click here to request for an RA#.
Damaged Merchandise: It is the responsibility of the buyer to inspect the merchandise at the time of delivery. Please refuse the shipment if there is major damage. If minor damage is found, please contact us immediately.
NOTE: SOME PRODUCTS MAY BE SUBJECT TO A 25% RE-STOCKING FEE UNLESS THEY HAVE A 30 DAYS MONEY BACK GUARANTEE.
Returns freight charges will be at the expense of the purchaser. Packaging and shipping any damaged products are the sole responsibility of the purchaser (customer). In certain cases we may pay for the freight charges, however packaging and shipping the product back to the warehouse is the responsibility of the customer.
Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

Where is my stuff?

We try our best to send you the order tracking information as soon as they become available. If you have not received your tracking information and it has been longer than your shipping method (Ground = 7 business days or 2nd Day Air = 2 business days) then please click here and give us your order information so we can track your order and provide you with the results.

How much is my shipping & handling charges?

USA Domestic:
Ground (5 to 7 business days following manufacturing if any): Free (US lower 48 states/mainland only).
2nd Day Air (2 business days following manufacturing if any): 40% of your subtotal with $69.95 minimum.
Overnight (Next business days following manufacturing if any): 60% of your subtotal with $69.95 minimum.

Alaska, Hawaii, Puerto Rico:
Standard Air (3 to 5 business days following manufacturing if any): 40% of your subtotal with $69.95 minimum.

International:
Canada Ground (7 to 10 business days following manufacturing if any): 20% of your subtotal with $24.95 minimum.
Canada 2nd Day Air (2 business days following manufacturing if any): 40% of your subtotal with $69.95 minimum.
All other countries: Air (7 to 10 business days following manufacturing if any): 60% your subtotal with $199.95 minimum.

What are my payment choices?

We accept Visa, MasterCard, American Express and Discover credit cards.
Please be sure to provide your exact billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
You can be confident that your personal and account information is secure at ergoboy.com. We employ the latest encryption technology in all parts of our site that require any personal information.
You may also purchase our products using your institution/company’s Purchase Order (PO). To place an order using a PO please fax or email your “Company info sheet” along with your PO. Email: orders@ergoboy.com Fax: 866-438-4014. Please call 866-410-9759 if you have any questions.